Help and Support

Common questions

What is Community Marketplace?: A way to find products in local shops near you. You browse what nearby shops have in stock, message the shop with any questions, then go to the shop to pick up and pay.
Where is it available?: Community Marketplace is currently only available in New York City.
How do I find products near me?: Allow location access, or type an address or ZIP code in the location box. You can change the search radius at any time.
How do I pay?: You pay the shop directly when you pick up your item. No payment is taken in the app.
How do I contact a shop?: Open a product or a shop page and tap Message. Your conversations are under Messages in the menu.
How do I report something?: Tap Report under a message, or the flag button on a product page, choose a reason and send it. Our team reviews every report. See section 8 of the Terms of Service for what happens next.
How do I block someone?: Open the conversation under Messages and tap Block at the top. They will no longer be able to message you. You can unblock them at any time from your Account page.
How do I sell on Community Marketplace?: Shops need a registration code to join. Email us and tell us about your shop, and we will be in touch.
How do I delete my account?: Go to your Account page and choose Delete account. This permanently removes your account and your data.

Email us at support@communitymarketplace.co and we will get back to you.